Rental Property Maintenance | Village Gate Homes

IF THIS IS A SUITE/BUILDING-RELATED EMERGENCY, DO NOT SUBMIT AN ONLINE MAINTENANCE REQUEST. PLEASE CALL 778.945.5100 FOR IMMEDIATE 24/7 ASSISTANCE.

FILL OUT THE INFORMATION BELOW TO NOTIFY VILLAGE GATE HOMES OF ANY SUITE/BUILDING-RELATED MAINTENANCE REQUESTS.

IF YOU HAVE REGISTERED FOR THE RESIDENT PORTAL, PLEASE SUBMIT YOUR MAINTENANCE REQUEST THERE — LOG IN HERE. IF YOU HAVE NOT YET RECEIVED AN EMAIL INVITE FOR THE PORTAL, PLEASE CONTACT YOUR PROPERTY ADMINISTRATOR.

First Name

Last Name

Email Address

Confirm Email Address

Phone Number

Repair Needed

Do you have a pet?

Building

Unit Number

Description

Photos

Please enter your initials to the left to confirm that you agree with our policies below

I have read and understand that a member of the Village Gate Homes maintenance team has permission to enter my unit within 48 hours from making this submission, Monday - Friday 8:30am - 5:00pm. If my submission falls on a statutory holiday, the caretakers will enter on one of the following 2 business days.

I also understand that Village Gate Homes will be in contact to set up any follow up appointments if required.

Tenants with pets are required to ensure that their pets are secured between the hours of 8:30am - 5:00pm on the first business day following this maintenance submission. Failure to secure your pet(s) may result in non-service and will require that you resubmit your work order. Please also be advised that we will not be responsible for any unsecured pets that get out when opening the front door to your unit.

In our efforts to minimize the transmission and spread of illness, please complete the following questionnaire on behalf of yourself and all individuals within the home, before submitting your maintenance request.

Please inform us if you have concerns regarding the spread of illness, so that the caretaker can implement suitable measures to reduce transmission.
1.) Have you or anyone within the home tested positive for COVID-19 within the last 5 days?	Yes No
2.) Within the last 5 days did you provide care or have contact with a symptomatic person known or suspected to have COVID-19?	Yes No
3.) Please select YES if you or anyone within the home are currently experiencing any of the following symptoms: Fever Chills Cough or worsening of chronic cough Shortness of breath Sore throat Runny nose Loss of sense of smell or taste Headache Fatigue Diarrhea Loss of appetite Nausea and vomiting Muscle aches Stuffy nose Conjunctivitis (pink eye) Dizziness, confusion Abdominal pain Skin rashes or discoloration of fingers or toes	Yes No

By submitting this maintenance request, you authorize VGH to access your unit within 48 hours of its receipt to address the necessary maintenance.