Fill out the information below to notify Village Gate Homes of any suite/building related maintenance request.

If this is a suite/building related emergency, DO NOT submit an online maintenance request. Please call 778.945.5100 for immediate assistance 24/7.

Please enter your initials to the left to confirm that you agree with our policies below

I have read and understand that a member of the Village Gate Homes maintenance team has permission to enter my unit within 48 hours from making this submission, Monday - Friday 8:30am - 5:00pm. If my submission falls on a statutory holiday, the caretakers will enter on one of the following 2 business days.

I also understand that Village Gate Homes will be in contact to set up any follow up appointments if required.

Tenants with pets are required to ensure that their pets are secured between the hours of 8:30am - 5:00pm on the first business day following this maintenance submission. Failure to secure your pet(s) may result in non-service and will require that you resubmit your work order. Please also be advised that we will not be responsible for any unsecured pets that get out when opening the front door to your unit.

In our efforts to minimize the transmission and spread of illness, please complete the following questionnaire on behalf of yourself and all individuals within the home, before submitting your maintenance request.

1.) Have you or anyone within the home tested positive for COVID-19 within the last 5 days?
2.) Within the last 5 days did you provide care or have contact with a symptomatic person known or suspected to have COVID-19?
3.) Please select YES if you or anyone within the home are currently experiencing any of the following symptoms:
  • Fever
  • Chills
  • Cough or worsening of chronic cough
  • Shortness of breath
  • Sore throat
  • Runny nose
  • Loss of sense of smell or taste
  • Headache
  • Fatigue
  • Diarrhea
  • Loss of appetite
  • Nausea and vomiting
  • Muscle aches
  • Stuffy nose
  • Conjunctivitis (pink eye)
  • Dizziness, confusion
  • Abdominal pain
  • Skin rashes or discoloration of fingers or toes

Please inform us if you have concerns regarding the spread of illness, so that the caretaker can implement suitable measures to reduce transmission.

By submitting this maintenance request, you authorize VGH to access your unit within 48 hours of its receipt to address the necessary maintenance.